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1. Where can I borrow a Wi-Fi hotspot?

You can reserve a Wi-Fi hotspot for pick up at the Jones Library or the Munson Memorial Library. See below for details.

2. Who can borrow a hotspot?

You must be at least 18 years old and have a CW MARS library card in good standing to borrow a hotspot. Limited to one hotspot per household.

3. Can I place a hold on a hotspot?

Yes. You can place a hold through our catalog using your library card and PIN. Please note that hotspots can only be picked up and returned to the Jones Library and the Munson Memorial Library.

4. How long can I borrow a hotspot?

Wi-Fi hotspots check out for 14 days and there are no renewals. If a hotspot isn’t returned by its due date, the wireless service to the hotspot will be remotely turned off.

Our hotspots are very popular, so we ask that you please return it by its due date.

5. Can I renew a hotspot?

No. Wi-Fi hotspots are not renewable. But you may place a hold on another hotspot.

6. What is the coverage area of a Wi-Fi hotspot?

The hotspots connect to the T-Mobile network. See the T-Mobile coverage area.

7. How do I use a hotspot?

A User’s Manual is included with the hotspot.

You can also view the manual (by hotspot type) here: Franklin T9 (PDF), Coolpad Surf (PDF), or Alcatel Linkzone (PDF).

TO GET STARTED:

1. Turn on the hotspot by pressing and holding the Power button for 3 seconds. (If the device does not turn on, you may need to charge the hotspot using the USB cable.)
   
   NOTE: For Alcatel hotspots, press only the Power side of the button and not the WPS side — pressing both sides together can disable the hotspot.
   
   
2. Wait about 10 seconds for the hotspot to turn on.
3. Once the Network and Wi-Fi indicators are lit up, you’ll be able to connect your device.
4. Go to Wi-Fi settings on your device.
5. Select the network: Amherst Hotspot
6. Enter the password: amherst!

If the hotspot’s battery indicator flashes red, it needs to be charged. You can plug the hotspot into a wall outlet using the charging cable. It may take 3 to 4 hours for the battery to fully charge, but it can be used while it is charging.

Need help? Call T-Mobile at 1-800-375-1126.

8. Are there any restrictions on data or internet use?

Data usage is unlimited and internet content is not filtered. The library does not track internet usage. By borrowing and using the hotspot, you are agreeing not to engage in illegal activity. The library is not responsible for any files, data, or personal information accessed or transmitted using the Wi-Fi hotspot.

9. Can I use a hotspot outside the U.S.?

Hotspots can be used inside the continental U.S. and in Puerto Rico. There is no international data or roaming available. See the T-Mobile coverage area for further details.

10. What if I lose or damage a hotspot?

If you lose or damage a hotspot you will be charged a replacement fee, as described below:

•         Hotspot (including parts): $50
•         Lost cable: $5
•         Lost adapter: $5 (if applicable)
•         Lost carrying case: $10