How do I use a hotspot?

A User Manual is included with the hotspot. You can also view the manual (by hotspot type) here: Franklin T9 (PDF), Coolpad Surf (PDF), or Alcatel Linkzone (PDF).


  1. Turn on the hotspot by pressing and holding the Power button for 3 seconds. (If the device does not turn on, you may need to charge the hotspot using the included cable.)

    NOTE: For Alcatel hotspots, press only the Power side of the button and not the WPS side — pressing both sides together can disable the hotspot.

    Alcatel Hotspot - Power Button
  2. Wait about 10 seconds for the hotspot to turn on.
  3. Once the Network and Wi-Fi indicators are lit up, you’ll be able to connect your device.
  4. Go to Wi-Fi settings on your device.
  5. Select the network: Amherst Hotspot
  6. Enter the password (which is listed on the hotspot or on its case)

If the hotspot’s battery runs low, you can plug it into a wall outlet using the included cable. It may take 3 to 4 hours for the battery to fully charge, but it can be used while it is charging.

Need help? Call T-Mobile at 1-800-375-1126.

Show All Answers

1. Where can I borrow a Wi-Fi hotspot?
2. Who can borrow a hotspot?
3. Can I request a hotspot?
4. How long can I borrow a hotspot?
5. Can I renew a hotspot?
6. What is the coverage area of a Wi-Fi hotspot?
7. How do I use a hotspot?
8. Are there any restrictions on data or internet use?
9. Can I use a hotspot outside the U.S.?
10. What if I lose or damage a hotspot?